Game Face Club Subscription Terms & Conditions

Last updated: 17/9/26

These terms apply to all Game Face Club subscriptions purchased through gamefacepro.com.au. They sit alongside our general Terms of Service, Refund Policy and Privacy Policy. By selecting a subscription at checkout, you agree to these terms.

1. How your subscription works

When you join Game Face Club, you select your eligible subscription products and a delivery frequency (for example, every month). Each subscription order must contain a minimum of 2 eligible units to access Game Face Club savings.

We will automatically charge your saved payment method and send your order at the frequency you selected until your subscription is cancelled. Game Face Club has a minimum commitment of 2 completed subscription orders, as explained in section 5.

Your first order is charged and shipped when you check out. Each following order is charged on your next scheduled billing date, which you can see at any time in your account.

2. Pricing and member savings

Game Face Club members receive:

• 15% off eligible subscription products when subscribing to 2 or 3 units per order; and
• 20% off eligible subscription products when subscribing to 4 or more units per order.

The price you pay for each order, including any shipping, is shown at checkout and in your account before each charge.

If we need to change the price of a subscription product, we will email you at least 14 days before the new price applies. Before the new price applies, you can cancel, pause or change your subscription at no cost. This applies even if you have not yet completed your minimum commitment under section 5.

Subscription orders containing 2 or 3 eligible units incur a $7 standard delivery charge. Subscription orders containing 4 or more eligible units receive free standard delivery.

3. Reminders before each order

We will email you a reminder before each upcoming order is charged, so you have time to make any changes available to you under section 4.

4. Managing your subscription

You can manage your subscription at any time by logging in to your account at gamefacepro.com.au. From there you can:

Skip an upcoming order, pause your subscription, change your delivery frequency, swap or change products and quantities, update your shipping address, update your payment method, or cancel.

Each subscription order must contain at least 2 eligible units, so changes that would reduce an order below 2 eligible units can't be made.

Until you have completed your minimum commitment under section 5, you can't skip, pause or cancel your subscription, except as set out in sections 2, 5 and 9. You can still update your shipping address and payment method, and change products and quantities, at any time.

Any change must be made before your next billing date to apply to that order. Changes made after an order has been charged will apply from the following order.

5. Minimum commitment and cancelling

Minimum commitment. Game Face Club has a minimum commitment of 2 completed subscription orders. An order is completed once it has been charged and dispatched. The order you place at checkout counts as your first completed order.

Cancelling. After your second completed subscription order, you may cancel your subscription at any time, for any reason. No cancellation fee applies.

You may cancel before your second completed order, at no cost, if:

• we notify you of a price change under section 2;
• we notify you of a change to Game Face Club or these terms under section 9; or
• you are otherwise entitled to cancel under the Australian Consumer Law or any other law.

How to cancel. Log in to your account and select Cancel subscription, or email us at admin@gamefacepro.au and we will cancel it for you. Cancellation takes effect immediately for all future orders. If you cancel after an order has already been charged, that order will still be sent unless you contact us before it has been dispatched.

We will send you an email confirming your cancellation.

Nothing in this section limits your rights under the Australian Consumer Law.

6. Failed payments

If a payment fails, we will notify you by email and retry the payment 3 times over 21 days. If payment still can't be taken, your subscription [will be paused / cancelled] until you update your payment details. You won't be charged any fees for a failed payment.

7. Payment details and security

Your payment details are stored securely by Shopify and our payment providers. Game Face Pro never has access to your full card details. You authorise us to charge your saved payment method for each scheduled order until your subscription is cancelled.

8. Returns, refunds and your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To make sure the correct remedy is applied, we will assess a product to confirm the issue before we issue a repair, replacement or refund. We may ask you for photos, a description of the issue, or to return the product. If returning the product would cost you significantly, we will arrange and pay for its return. This does not limit your rights under the Australian Consumer Law.

If you have been charged for an order you no longer want, contact us at admin@gamefacepro.au before it is dispatched and we will cancel and refund it. This does not apply to orders that form part of your minimum commitment under section 5, unless an exception in that section applies. Once dispatched, subscription orders are covered by our standard Refund Policy.

9. Changes to the program

We may change or discontinue Game Face Club or these terms from time to time. We will give you at least 30 days' notice by email of any change that affects your subscription, and you can cancel before the change applies if you don't wish to continue, even if you have not yet completed your minimum commitment under section 5.

Game Face Club savings are for personal use, and products purchased through Game Face Club must not be resold.

We may cancel a subscription if a product is discontinued, if we can no longer deliver to your address, or if the subscription is being misused, including fraudulent activity, resale contrary to these terms, abuse of promotional benefits or any other material breach of these Subscription Terms. We will let you know by email and refund any amount charged for an order we can't fulfil.

10. Contact us

Questions about your subscription? Email admin@gamefacepro.au or use the live chat on our website and our team will be happy to help.